Our aim at Westin Drives is to optimise our processes to give customers accurate information about progress on their jobs.
To enhance our service, we have collaborated with the providers of our management system to develop Workshop Routing, a software tool that runs on Android tablets.
It enables shop floor engineers to enter data into the service system to generate customer reports and display the progress of repairs in real time.
Each stage of a repair is included, from booking-in to completion, via bespoke e-forms that feature mandatory and free-text fields. Many of these fields feature drop-down menus for simpler completion. In addition, supplementary information, observations and photographs may be entered.
Customers often require a detailed inspection report to help decide whether a repair is worth carrying out.
Workshop Routing provides this at the touch of a button, and the report can be printed or emailed to customers.
Similarly, the documented repair process can be sent on return of the item. All reports are saved against the job should future reference be required.
The system also incorporates a visual management screen that displays the status of each job and assists us to manage daily workflow and supply customers with accurate progress updates if they enquire.
Engineer Dean Swann operates the new Torrent high-pressure parts cleaner in our Service Centre
Engineers at Westin Drives aim to return repaired items in an excellent condition – and usually cleaner than when they arrived.
The thorough cleaning of mechanical parts to remove grease or carbon deposits prior to repair ensures effective and safe performance.
If a motor is not cleaned thoroughly, for example, a residue of carbon dust could cause internal sparking or a short circuit. So our deep cleaning also prolongs the life of repaired jobs.
Our previous method of scrubbing parts by hand was overtaken this week by investment in a Torrent high-pressure parts cleaner.
Components up to 50kg in weight are placed in the machine’s enclosure and pressure-sprayed with detergent by a protected operator. Parts up to 65×40×40 cm can be cleaned comfortably and accessibly.
Even the most heavily soiled items – from bearing caps and gear boxes to pump interiors and brush holders – emerge looking like new.
Workshop manager Steve Ormondroyd says: "For our customers, the new machine offers a quicker and more effective cleaning service."