Our aim at Westin Drives is to optimise our processes to give customers accurate information about progress on their jobs.
To enhance our service, we have collaborated with the providers of our management system to develop Workshop Routing, a software tool that runs on Android tablets.
It enables shop floor engineers to enter data into the service system to generate customer reports and display the progress of repairs in real time.
Each stage of a repair is included, from booking-in to completion, via bespoke e-forms that feature mandatory and free-text fields. Many of these fields feature drop-down menus for simpler completion. In addition, supplementary information, observations and photographs may be entered.
Customers often require a detailed inspection report to help decide whether a repair is worth carrying out.
Workshop Routing provides this at the touch of a button, and the report can be printed or emailed to customers.
Similarly, the documented repair process can be sent on return of the item. All reports are saved against the job should future reference be required.
The system also incorporates a visual management screen that displays the status of each job and assists us to manage daily workflow and supply customers with accurate progress updates if they enquire.