A Sprint Electric drive saved the day for a customer who was experiencing problems on extruding lines because of a tripping DC drive. The machine was nearly 20 years old and had been reliable until the spurious tripping grew more frequent.
The customer, after replacing everything associated with the Siemens DC drive, contacted our technical services department for help. The fault was diagnosed over the phone to be an internal power supply issue and the north east based customer was offered two options:
Even though the second option was more expensive, the customer chose it because minimising downtime was crucial. The company knew of the reliability and cost effectiveness of Sprint’s product from other machines it had. The job was completed on time and production was reliable once more. In the event of similar drives failing on other machines, the faulty Siemens drive was inspected for repair as a spare.